Last Updated: January 2026

Crown Flow Tech ("we," "our," or "us") provides AI automation, CRM, messaging, and marketing systems for service-based businesses, including medical spas. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Business name

Usage & Technical Data

IP address

Browser type

Pages visited

Cookies and tracking data

Communication Data

SMS messages

Chat conversations

Call recordings (if enabled by client)

2. How We Use Your Information

We use information to:

Provide and manage our services

Automate communications and follow-ups

Improve system performance and user experience

Process payments

Comply with legal obligations

3. Third-Party Services

We use trusted third-party platforms to deliver our services, including:

GoHighLevel (CRM & automation)

Twilio (SMS & voice communication)

Stripe (payment processing)

Zoom (video meetings)

These providers process data according to their own privacy policies.

4. Data Security

We take reasonable technical and organizational measures to protect personal information. However, no system can guarantee absolute security.

5. HIPAA Disclaimer

Crown Flow Tech is a technology service provider and not a healthcare provider. We do not intentionally store or process Protected Health Information (PHI) unless explicitly agreed under a signed Business Associate Agreement (BAA).

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Request correction or deletion

Opt out of communications

Requests can be sent to: [email protected]

7. Cookies

We use cookies and similar technologies to analyze traffic and improve functionality. You may disable cookies via your browser settings.

8. Contact Us

Crown Flow Tech Email: [email protected]